David, Fairfax, VA - 2016 JEEP WRANGLER UNLIMITED CUSTOM LIFTED -June 2016
I'm 42 years old and have purchased many cars in my day; I can honestly say that buying a jeep from Mike Wells is the best experience I've ever had. After looking through Mike's inventory and wishing (for months) that I owned one of his jeeps, I finally decided to fill out the trade appraisal form and financing form on the Wells Auto website during Memorial Day weekend. Even though Mike was on vacation, and it was a Saturday afternoon, Mike replied to my form submissions immediately. Although I told Mike that I was perfectly fine with catching up with him after the holiday, as I didn't want to take time away from his family, Mike generously walked me through the process, provided an estimated quote on my trade (2009 Honda Pilot), provided information on the jeep, answered all my concerns, and was able to send me the finalized finance paperwork with monthly payment first thing Tuesday morning. At no time did I feel pressured to buy a vehicle. In fact, Mike reinforced to me that I was not committed to buying anything as he simply wanted to make sure I had all the information I needed so that I could feel comfortable about buying the vehicle, or back out of the deal at any time. Needless to say, I made my deposit and decided to drive to Warrenton to pick up the jeep. Upon my arrival Mike was personally there to greet me. As this was the first time I saw the jeep in person, Mike went over every inch of the jeep and answered all my questions. The jeep itself was beyond my expectations and I could not stop smiling. Even living in Washington DC with all the traffic, I now look forward to my daily commute and could not be happier that I purchased my jeep from Mike. While picking up my jeep, I had the pleasure of meeting Mike's wife as well as his staff and they are all truly exceptional people. It is evident in the way they take care of their customers and their jeeps, that this is not a hobby or merely a job, this is truly a love for the business, the product, and their customers. As an added bonus, Mike continues to keep in touch with me to see how things are going, to see if I have any more questions about my jeep, and provides guidance on maintenance and care. Wells auto was recommended to me by a friend, I have recommended Wells auto to my friends, and I recommend Wells auto to anyone looking to buy a high quality custom jeep, built by amazing and talented people, without all the stresses. I can't wait to customize my jeep further; I will be a customer for life!